Responsibilities
Since H-E-B Digital Technology's inception, we've been investing heavily in our customers' digital experience, reinventing how they find inspiration from food, make food decisions, and ultimately get food into their homes. This is an exciting time to join H-E-B Digital - we're using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience. As a Senior Product Manager, you’ll deliver products that ensure a compelling digital experience for our retail Customers or help arm H-E-B Partners company-wide with world-class business applications to thrive in their jobs. You’ll collaborate with business stakeholders to cultivate an intimate understanding of their needs and technology and drive the entire technology project lifecycle to make our digital tools work, whether they’re for Customers in our Stores or in workplaces across the Company. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE… skills to cultivate an intimate understanding of customer needs?
HEAD FOR BUSINESS… ability to apply rigorous logic / methods to solve difficult problems?
PASSION FOR RESULTS… drive to negotiate solutions without damaging relationships?
We are looking for:
- Experienced product manager who is curious, empathetic, and data-driven, with strong business acumen related to enterprise organizations, and can apply those skills to the delivery of technology solutions for Partners, Suppliers and Customers
What is the work?
Digital Product Management:
- Serves as subject matter expert on owned product area(s), related product area(s), and department.
- Accesses / organizes data; builds analyses to understand financial impact of business opportunity and proposed solutions.
- Builds and owns product roadmaps.
- Collaborates with stakeholders’ company-wide to understand / document needs to ensure technology supports promotional goals.
- Test and deploy new features, such as new offer types or personalized offer capabilities.
- Identify gaps in system functionality and work with vendors or Engineering to address them.
- Develop best practices encompassing digital security, governance where applicable, for utilizing promotions technology efficiently and effectively.
- Serve as a subject matter expert on operations of promotions platforms, including setup, monitoring, and troubleshooting.
- Flexes existing processes to maximize outcomes; identifies critical risks and dependencies; anticipates / resolves critical team issues with little escalation.
- Drives teams to demonstrate high velocity, efficiency, and morale; ensures team consistently meets commitments.
- May mentor an individual or small team of product managers or business analysts in the related domain, based on the needs of the business and/or Product.
- Lead training sessions for partners on promotions tools, such as offer creation/execution, or campaign management platforms.
What is your background?
- A related degree or comparable formal training, certification, or work experience
- 5+ years of experience in product management / development related experience (e.g., retail, finance, marketing, computer science, design)
Do you have what it takes to be an H-E-B Senior Product Manager?
- Comprehensive knowledge of voice of the customer techniques and product management tools (e.g., JIRA, Confluence, Tableau)
- Advanced analytical skills
- Advanced communication and presentation skills
- Strong Agile / Scrum skills
- Strong negotiating and interpersonal skills
- Strong influencing, collaborating, and active listening skills.
- Strong decision-making skills
- Ability to leverage data to tell a meaningful story.
- Ability to break down complex problems into components and reassemble them to improve efficiency and effectiveness.
- Ability to condense complex technical concepts into non-technical language for business stakeholders.
- Ability to affect change, adaptability.
- Motivated to independently achieve results.
Can you…
- Work collaboratively across a complex enterprise and rapidly evolving business.
- Occasionally work extended hours
11/2024
PROD3232
