Responsibilities
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Location: 4949 Rittiman Road San Antonio, TX 78218
Healthcare, Plus. It's a goal and a promise. At H-E-B Wellness Primary Care, it's our goal to help everyone live the healthiest life possible. And it's our promise that our health care will be better than Partners have ever experienced: accessible, convenient, engaging, and complete. Join us and be part of something special. Help us provide comprehensive services that include primary care, health coaching, physical medicine, care navigation, and more.As a Clinic Manager, you'll lead day-to-day practice management and manage the care team. In partnership with the Lead Physician and Regional leadership team, you'll guide clinical and administrative operations of the multidisciplinary, integrated primary care service, which is focused on achieving high-quality and high-patient engagement.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... ability to serve as a trusted advisor to our patients and a leader to team members?HEAD FOR BUSINESS... passion and skills to deliver a best-in-class patient care experience in an integrated patient-centered primary care model?PASSION FOR RESULTS... drive to set standards for personal integrity, honesty, teamwork, transparency, and accountability?We are looking for:- advanced degree or equivalent senior-level experience- clinical experience; experience staffing / managing teams or operating / managing a multi-specialty, multi-provider facility- advanced training or certification in clinic operations managementWhat is the work?
Management:- Manages the care team; interviews / hires / coaches / develops staff; ensures timely performance reviews- Onboards / trains new team members- Encourages continuing professional education and development to enhance learning and meet licensing expectations- Guides / directs team members (nurses, hosts, operations leads, and site-specific care navigators, vendors, etc.) to ensure contracts and services performed meet H-E-B Wellness Primary Care (WPC) expectations- Leads day-to-day practice management; partners with Lead Physician and Regional leadership team to guide clinical and administrative operations; focuses on achieving high-quality and high-patient engagement- Implements WPC standards of care and operations workflows- Manages schedules for efficiency and optimal staff coverage, including PRN talent pools- Using WPC patient-centered medical home approach, ensures patient satisfaction and delivery of highest-quality patient care- Leads clinic-wide huddles and team meetings; ensures clinic team is kept informed of corporate / client communications and clinical practice updates- Manages clinical, financial, administrative client, and corporate data; ensures complete, accurate capturing and reporting- Partners with corporate team, Planning and Analysis (P&A), and Regional / Marketing leadership to develop and implement annual clinic goals and operating plans (achieving operating system metrics, practice outcomes, growth targets, population analytics, patient operating performance, and financial metrics); implements / optimizes WPC operating system, ensuring quality and compliance goals and metrics are achieved- Owns / ultimately accountable for clinic financial and clinical performance- Partners with corporate team, P&A team, and Regional / Marketing leadership to develop and manage clinic budgets; identifies / recommends account growth ideas; partners with corporate team to develop plans to maximize client outreach and increase clinic utilization- Identifies / recommends actions to enhance current services; partners with Lead Physician, Medical Director, and Operations leader to develop / implement new servicesWhat is your background?- Advanced degree (MS, MBA, or MPH) from a recognized college or university, or equivalent senior-level experience (preferred)- 3+ years of clinical experience (preferred)- 1+ years of experience staffing and managing teams or- 3+ years of experience operating and managing a multi-specialty, multi-provider wellness center, or equivalent experience- Experience delivering multi-site, multi-client health care services at scale- Experience in primary care, physical medicine, coaching, and other ancillary services- Experience in outpatient care and urgent care- Experience using analytics information, measuring, analyzing, and reporting key clinical information to patients, care teams, and client representatives- Advanced training or certification in management of clinic operationsDo you have what it takes to be a fit as an H-E-B Wellness Primary Care Clinic Manager?- Knowledge of Apple and Google-based technology or client technologies (e.g., MSoft or HP)- Advanced communication and interpersonal skills- Advanced organization skills- Advanced computer skills- Ability to apply a strong work ethic, efficiently focused on results and outcomes- Ability to stay adaptable to changing priorities- Ability to work in a team environment, and autonomously as needed- Innovative, energetic; takes initiativeCan you...- Maintain required continuing medical education / certification- Stand, walk, sit for extended periods- Perform duties requiring a full range of body motion, including potentially handling / lifting patients- Occasionally lift and carry up to 50 lbs07-2021
