Responsibilities
H-E-B is a 117-year-old grocery retailer, and we’re a leading innovator in technology. We are focused on investing in both our Partners’ and Customers’ digital experience using the best available technologies to deliver modern engagement, reliability, and scalability to meet their needs.
About eStore Operations Product Team
The eStore Product team is responsible for the technology that powers our Curbside business. Our tools help our Partners fulfill Customer orders efficiently, accurately, and simply.
Role Description:
As a Senior Product Manager, eStore Operations, you’ll own and drive one or more large and complex product initiatives from idea to delivery and iteration. In this role, you will identify, define, analyze, and prioritize building software that delivers on key business outcomes. You’ll collaborate with business stakeholders to cultivate a deep understanding of their needs, opportunities, and pain points. You will translate those needs into technology Initiatives and drive the product development lifecycle with our cross-functional collaborators to release software that impacts the business and our Partners.
Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE… you can see the world through customers’ eyes in order to crystalize problems
HEAD FOR BUSINESS… radical thinking paired with strong execution; you envision a world different than the status quo and can articulate a clear path to get there
PASSION FOR RESULTS… you push to drive positive change in your team, within the department, and beyond
We’re looking for someone who:
- Has a proven track record of delivering intuitive and easy-to-use software, contributes to improving business processes, and enables future innovation and scale.
- Can negotiate skillfully without damaging relationships.
- Can use rigorous logic/methods to solve difficult problems; provide honest analysis.
- Wants to learn from end users directly.
- Is proactive and can anticipate the next best step.
- Has figure-out-ability.
- Enjoys writing and documentation.
- Enjoys mentoring and coaching other product managers.
- Is curious and enjoys learning new things.
- Can bring energy and excitement to the problems we’re solving.
- Can facilitate large teams to row in the same direction.
- Can lean into ambiguity to distill clarity.
- Enjoys cross-team collaboration with a variety of team types (store operations, data science, UX research, etc.)
What is the work?
- Managing complex technical products or services
- Owning/driving roadmap strategy and definition for technical products or services
- Working in an agile/scrum environment
- Contributing to engineering discussions around technology decisions and strategy related to a technical product or service.
- Brainstorming/facilitation of vague ideas and turning them into concrete specs while collaborating with engineering and design teams
- Working closely with data management/data science
- Navigating a large enterprise with cross-collaboration with big teams.
What is your background?
- A related degree or comparable formal training, certification, or work experience
- 5+ years of experience in product management or technology consulting
- Experience successfully working in a fast-paced, change-oriented environment.
- Software development or previous engineering experience is a plus.
- Previous experience with defining and building core platform capabilities to enable scale, security, reliability, maintainability, stability, and predictability, a plus
- Speedy and excellent data visualization and presentation skills are a plus.
- Prior experience at a major grocery retailer or building software for fulfillment is a plus.
PROD3232
