Responsibilities
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. We're known to lead the way with creative new concepts, and now we're in the Restaurant & Bar business, combining exceptional food and outstanding service for a distinctive, yet familiar neighborhood dining experience.As a Restaurant Manager, you'll provide excellent customer service, monitor customer service levels and production flow, and control quality of prepared foods for sale to restaurant guests. You'll also perform supervisory responsibilities, including scheduling, training, and developing Partners.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... ability to influence and develop your Partners to serve as the face of H-E-B Restaurants?HEAD FOR BUSINESS... desire to lead in a fast-paced, hands-on environment?PASSION FOR RESULTS... drive to focus your Team's efforts on excellence and guest satisfaction?We are looking for:- 1+ years of restaurant/related experience- knowledge of food preparation and equipment- customer service skills- a model of hospitality; a sense of urgencyWhat is the work?Management:- Directly supervises kitchen and front of house Partners- Trains / manages staff; supervises / coordinates all related culinary activities- Manages / documents performance; contributes to performance reviews and continual Partner coaching- Oversees performance of Partners in assigned areas of responsibility- Assists in scheduling crew shifts, lunches, and breaks- Assists in time and attendance tracking of all Partners- Assists in training new Partners- Assists in ordering ingredients and wrap supplies for product- Provides internal customer service- Frequently performs hourly Partner processes and duties in a proficient mannerFood Safety / Sanitation / Quality Control:- Ensures / coaches to overall cleanliness, sanitation, and safety of all areas- Works closely with Partners to ensure cleanliness and sanitation requirements of all venues meet SOP, QA, and ORT standards- Oversees proper receiving, storage, rotation, and pars for all items within department- Maintains consistent food specifications, including taste, appearance, presentation, portion control, and quality utilizing VTA standards- Ensures sanitation compliance in food preparation areas; performs CIRs for department- Maintains a clean and sanitary work area throughout the kitchen, walk-ins, and storage- Oversees and monitors shrinkWhat is your background?- Minimum age 18 (mandatory)- 1+ years of related experience, completion of internal School of Retail Management (SORM) or equivalent training- Completion of AST / TABC and material-handling equipment (MHE) certifications upon hire- Food Safety Manager certification; AST certification- Food safety certification (preferred)Do you have what it takes to be a fit as a FOH Manager for H-E-B?- Knowledge of food preparation and equipment- Knowledge of beer and wine (preferred)- Proficiency in H-E-B systems and Microsoft Office- Advanced customer service skills - Advanced communication and organization skills- Ability to read / interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals- Ability to write routine reports and correspondence- Ability to speak effectively before groups of all sizes- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form- Ability to respond quickly and appropriately to guest concerns and complaints - Ability to work a flexible schedule, including opening, closing, weekend, holiday shifts- Ability to organize, prioritize, and accomplish multiple tasks with attention to detailCan you...- Function in a fast-paced, retail environment- Work extended hours and / or rotating schedules- Safely maneuver around moving mechanical parts- Constantly* reach at waist, grasp- Frequently be exposed to fumes or airborne particles, and toxic or caustic materials - Frequently stand, walk, pivot- Frequently be exposed to wet and cold conditions- Occasionally sit, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction- Occasionally be exposed to heat, ambient temperatures, and loud noise- Demonstrate the ability to lift 80 lbs, and manage in excess of 80 lbs with a team lift*** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.10-2019
