Responsibilities
H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Bakery Manager, you are responsible for the overall direction, coordination, and evaluation of the Bakery department, and get to know our Customers, and treat them to excellent service. You will supervise a team of Partners.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... commitment to work hard to make sure your Customers and Partners come first?HEAD FOR BUSINESS... the know-how to combine first-class customer service and merchandising / selling?PASSION FOR RESULTS... ability to meet sales goals in a fast-paced environment, while handling multiple concurrent tasks?We are looking for:- certified Bakery Expert or equivalent (e.g., RBA-certified Master Baker) or- School of Retail Management (SORM) training- experience leading people, ordering, inventory maintenance, and shrink control- communication and organization skills- ability to supervise and train a high-volume production teamWhat is the work?Management:- Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters- Trains School of Retail Management (SORM) and School of Retail Leadership (SORL) trainees- Assists all Partners in the department with their duties; coaches / trains; and evaluates as needed- Holds Partners accountable for following SOPs- Prepares work schedules, orders product, controls inventory, monitors department budget and payrollProduction:- Prepares the production plan; ensures correct quantities are produced- Maintains correct product levels by conducting weekly reviews of production quantities- Monitors showcase production and stales tracking- Accountable for results of Bakery ScorecardSales:- Executes merchandising programs and drives sales by producing appropriate variety and quantity of bakery products daily- Responsible for large product assortment and sales volume- Increases department contribution by effectively managing shrink and inventory levels- Maintains the highest levels of customer service through personal example, SOP compliance, and accountabilityFood Safety / Sanitation:- Ensures compliance with federal, state, and H-E-B policy and standards for product food safety and sanitation- Maintains safety / sanitation of equipment and department; maintains sanitation standards throughout the work areaWhat is your background?- 3+ years of leadership experience- Certified Bakery Expert or equivalent (e.g., Retail Bakery Association-Certified Master Baker preferred)- SORM or equivalent- Food Safety certification- Forklift / power jack trainingDo you have what it takes to be a fit as an H-E-B Bakery Department Manager?- Advanced interpersonal and verbal / written communication skills- Strong leadership skills- Analytical skills- Organization and planning skills- Feedback skills- Computer skills, including MS Office (Word, Excel), and H-E-B systems- Ability to adapt to stressful situations with change management- Ability to manage multiple priorities and shift focus between tasks- Ability to delegate effectivelyCan you...- Function in a fast-paced retail environment- Stand and lift 50 pounds occasionally- Stand, walk, bend, reach, kneel, squat, reach overhead, and side to side throughout shift- Possess hand / finger dexterity- Safely maneuver around moving mechanical parts- Work in a cooler environment on a regular basis, and in an extreme cold environment on an occasional basis- Work in extreme heat from ovens and fryers- Work extended hours and varying work schedules as dictated by the business
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