Responsibilities
This is PRN - 1099 employment in our H-E-B Wellness Primary Care Clinics: Click here to learn more!!
Central Texas:
- 8601 South Congress Avenue, Suite 110, Austin, TX 78745 / Open Monday-Friday 8:30am-5:30pm
- 19368 Ronald W. Reagan Blvd., Suite 100, Georgetown, TX 78628 / Open Monday-Friday 8:30am-5:30pm
- 1000 East 41st Street, Suite 805 Austin, TX 78751 / Open 7 days a week 9am-6pm
We are looking for:- a high school diploma, or equivalent- experience as a medical assistant, admissions rep, or in-clinic support
- Medical Assistant certification (CMA) required from one of these organizations
National Health Career Association
American Association of Medical Personnel
American Medical Technologists
National Association for Health Professionals
American Association of Medical Assistants
National Center for Competency Testing
What is the work?
Customer Service:- Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible- Assists with check-in process; processes transactions required to begin / complete patient visits - Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails- Resolves patient complaints; assists patients in all Clinic-related inquiries- Promotes H-E-B Wellness Primary Care services- Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)- Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery- Serves as a resource to patients; facilitates coordination of patient care- Assists with patient referral process, and associated follow-ups- Obtains referring physician orders and outside facility images / reports as necessaryPatient Care:- Performs patient intake interviews; takes medical histories; checks / records vital signs- Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support- Replenishes medical supplies / materials- Maintains collaborative, professional relationships with clinic staff- Ensures adherence to HIPAA regulationsWhat is your background?- High school diploma, or equivalent- Graduate of an accredited medical assistant or surgical technician program (preferred)- Medical Assistant certification (CMA)- Basic Life Support (BLS) certification- 1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred)- 1+ years of experience in phlebotomy / blood drawing (preferred)- Experience in customer service- Experience working with electronic health records (preferred)Do you have what it takes to be a fit as an H-E-B WPC Concierge?- Knowledge of medical terminology- Proficiency in MS Office, related software / applications- Advanced interpersonal, customer service, and issue-resolution skills- Advanced written / verbal communication skills- Strong organization and follow-through skills; attention to detail- Bilingual skills (English - Spanish) a plus- Ability to quickly learn new procedures / processes- Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks- Ability to project process ownership, accountability, and initiative- Ability to work as part of a team; ability to work with minimal supervision- Ability to apply good judgment and logic in performing duties, and responding to customer needsCan you...- Function in a fast-paced clinic / office environment- Sit / stand for extended periods of time- Regularly lift up to 20 lbs- Work extended hours and / or rotating schedules
