Responsibilities
Since H-E-B Digital Technology’s inception, we’ve been investing heavily in our customers’ digital experience, reinventing how they find inspiration from food, make food decisions, and ultimately get food into their homes. This is an exciting time to join H-E-B Digital—we’re using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience.
As a Senior Product Manager, you’ll deliver products that ensure a compelling digital experience for our retail Customers or help arm H-E-B Partners company-wide with world-class business applications to thrive in their jobs. You’ll collaborate with business stakeholders to cultivate an intimate understanding of their needs and technology and drive the entire technology project lifecycle to make our digital tools work, whether they’re for Customers in our Stores or in workplaces across the Company.
About the Team
The Personalization, Orchestration, and Segmentation (PSO) team at HEB is at the forefront of driving personalized and segmented experiences across HEB Digital. Our mission is to streamline and automate workflows, enabling greater efficiency and delivering impactful business outcomes. We combine data-driven insights, cutting-edge technology, and cross-functional collaboration to elevate customer experiences across all digital touchpoints.
We are seeking a dynamic and experienced Senior Product Manager to own and shape the human-in-the-loop (HITL) capabilities within our recommendations platform. This pivotal role will focus on designing and refining workflows and tools that empower internal teams to train, audit, and improve personalized recommendations while driving greater operational efficiency. You will also support other initiatives within the personalization and segmentation space.
Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. “Partner-owned” means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE… skills to cultivate an intimate understanding of customer needs?
HEAD FOR BUSINESS… ability to apply rigorous logic / methods to solve difficult problems?
PASSION FOR RESULTS… drive to negotiate solutions without damaging relationships?
We are looking for:
- Experienced product manager who is curious, empathetic, and data-driven, with strong business acumen related to enterprise organizations, and can apply those skills to the delivery of technology solutions for Partners, Suppliers and Customers
What is the work?
Digital Product Management:
- Manages activities that drive product development and delivery at the team / department level, and across departments; serves as dedicated owner of a set of related products, typically strategically- or thematically related while working independently with limited oversight.
- Champion the integration of automation and human expertise to build scalable systems that deliver measurable business impact.
- Serves as subject matter expert on owned product area(s), related product area(s), and department.
- Oversee the optimization of workflows and processes, ensuring that orchestrations are efficient, reliable, and deliver a seamless operational experience.
- Support personalization and segmentation initiatives, outside of orchestration.
- Guides project vision; coordinates cross-functional teams of Partners / suppliers.
- Explores / validates and executes with little pre-defined solutions; makes independent decisions based on analysis, experience, judgment.
- May mentor an individual or small team of product managers or business analysts in the related domain, based on the needs of the business and/or Product.
- Collaborates with stakeholders’ company-wide to understand / document business needs in an end-to-end manner.
- Builds and owns product roadmaps.
- Accesses / organizes data; builds analyses to understand financial impact of business opportunity and proposed solutions.
- Works closely with business customers, Product Managers, Design, and Engineering Partners to drive entire technology product lifecycle.
- Manages relationships with key stakeholders to drive and enhance the product vision and strategy.
- Drives teams to demonstrate high velocity, efficiency, and morale; ensures team consistently meets commitments.
- Flexes existing processes to maximize outcomes; identifies critical risks and dependencies; anticipates / resolves critical team issues with little escalation.
- Creates quantitative data analysis and modeling to inform outcomes; constructs methods / metrics to identify product team successes and failures.
- May manage/ supervise Product Managers
What is your background?
- A related degree or comparable formal training, certification, or work experience
- 5+ years of experience in product management / development related experience (e.g., retail, finance, marketing, computer science, design)
- Previous experience in personalization, machine learning, or workflow orchestration.
- A solid understanding of ML systems and HITL workflows, with the ability to collaborate effectively with data science and engineering teams to drive innovative solutions.
- Experience in mobile, web and/or backend product delivery.
- Experience with agile software development methodologies.
- Experience with design and UX or related fields.
Do you have what it takes to be an H-E-B Senior Product Manager?
- Comprehensive knowledge of voice of the customer techniques and product management tools (e.g., JIRA, Confluence)
- Advanced analytical skills
- Advanced communication and presentation skills
- Strong Agile / Scrum skills
- Strong negotiating and interpersonal skills
- Strong influencing, collaborating, and active listening skills.
- Strong decision-making skills
- Ability to leverage data to tell a meaningful story.
- Ability to break down complex problems into components and reassemble them to improve efficiency and effectiveness.
- Ability to condense complex technical concepts into non-technical language for business stakeholders.
- Ability to affect change, adaptability.
- Motivated to independently achieve results.
Can you…
- Work collaboratively across a complex enterprise and rapidly evolving business.
- Occasionally work extended hours
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