Job Posting Title:
Account Executive, Ticket Sales and Service
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Hiring Department:
Intercollegiate Athletics
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
40
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FLSA Status:
Non-Exempt
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Earliest Start Date:
Immediately
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Position Duration:
Expected to Continue
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Location:
AUSTIN, TX
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Job Details:
General Notes
Ability to work in a fast-paced environment with a flexible schedule, including nights, weekends, and holidays. Must attend and work all home Football games, 75% of assigned sport home games, 25% of other events as assigned. This job is not suitable for remote work and is expected to work regular on-site hours.
Purpose
Under the direction of the Ticket Sales and Operations Team, this position is responsible for driving revenue, increasing event attendance, and delivering exceptional customer service through the sale and administration of season tickets, partial plans, group packages, single-game tickets, parking, and Longhorn Foundation contributions. The role also supports ticketing operations at Texas Athletics events, ensuring a seamless and positive experience for all fans and stakeholders.
Responsibilities
Manage a personal portfolio of up to 1,000 football season ticket accounts, handling all aspects of inbound and outbound sales, renewals, and service. Collaborate with the Longhorn Foundation to support donor relations, stewardship, and fulfillment of annual fund gift requirements tied to ticket and parking benefits. Coordinate ticketing needs for away games, neutral-site matchups, and postseason events, ensuring accuracy and donor satisfaction. Deliver exceptional customer service across all ticketed sports, with a focus on football, men’s and women’s basketball, and baseball season ticket retention. Meet and exceed retention goals through proactive outreach via phone, in-person meetings, social media, text, chat, and networking events. Support home events by performing ticket sales, fundraising, and customer service duties on-site. Manage payment plans and provide service for monthly and postseason payment schedules; handle collections and resolve account issues across all sports.
Drive new business growth by re-engaging past customers and cold-calling new leads across individual and corporate segments. Engage prospects through multiple channels—phone, in-person meetings, social media, and networking events—to generate ticket sales and build lasting relationships. Support home events by executing ticket sales, fundraising, and customer service duties on-site. Consistently meet and exceed sales targets, including weekly, monthly, and annual goals, by proactively identifying and creating new business opportunities. Develop and manage group sales strategies, tracking performance and adjusting tactics to maximize revenue and attendance.
Lead the recruitment, hiring, training, and day-to-day management of a team of Ticket Sales interns focused on inbound and outbound sales initiatives. Coach and mentor interns to enhance their performance in service, retention, and sales, using regular evaluations and performance metrics to drive growth. Foster a collaborative learning environment by sharing best practices and providing hands-on, desk-side training in ticket operations and sales. Enrich the intern experience through structured mentorship, professional development opportunities, and a focus on building future industry leaders.
Collaborate with the operations team and sport ticketing administrators to provide ticketing input during sport-specific meetings and planning sessions. Contribute to the development and execution of ticket sales strategies, including pricing, marketing, seating, distribution, and creative problem-solving for assigned sports. Support the implementation of approved ticketing plans through accurate system setup and timely on-sale execution. Assist in managing box office operations for both athletic and miscellaneous university events, including pre-event setup and in-event coordination. Oversee game day ticketing operations, supervising ticket sellers and ensuring smooth box office functionality. Handle post-event responsibilities, including ticket sales reconciliation, deposit preparation, and inventory management of point-of-sale stock.
Provide responsive and knowledgeable inbound customer service, maintaining up-to-date awareness of ticket inventory and all available offers, including mini plans, single-game tickets, group packages, promotions, and student ticketing. Clearly communicate ticketing policies and options to ensure customer satisfaction and resolve inquiries effectively. Accurately enter customer data into ticketing systems following established protocols and conventions. Escalate complex issues or specialized requests to supervisors or appropriate stakeholders as needed.
Consistently exemplify the core values and quality service standards of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Conference, or other governing body, including state and federal laws. Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec. 51.252, this position may be a Non-Confidential Employee as defined by University policies on Sex Discrimination, Sexual Harassment, Sexual Assault, Interpersonal Violence and Stalking. As a Non-Confidential Employee, individuals employed in this position will report incidents of such prohibited conduct to the University’s Title IX Coordinator or Deputy Title IX Coordinator as required by applicable law or University policy. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu.
Perform additional duties as assigned. Drive a UT or rental vehicle on and off campus.
Required Qualifications
Bachelor’s degree and one (1) year of relevant ticket sales experience with a proven track record of success. Professional customer service experience. Demonstrated ability to interact effectively with customers, coaches, administrators, student-athletes and coworkers. Strong organizational, management and leadership skills. Proficient computer skills including word processing, spreadsheets. Proficient with sales outreach through social media. Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
More than 2 years’ of relevant ticket sales or operations experience with a proven track record of success. Experience working in collegiate or professional sports.
Driving Required
This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.
Salary Range
OPEN
Working Conditions
Uniforms and/or personal protection equipment (furnished). May work in all weather conditions. May work around standard office conditions. Use of manual dexterity. Climbing of stairs. Lifting and moving.
Required Materials
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
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Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
