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Customer Service Pharmacy Technician

BrightSpring Health Services • Full-time • Austin, Texas, United States • 4w ago

US-TX-AUSTIN

ID

2025-164279

Line of Business

PharMerica

Position Type

Full-Time

Pay Min

USD $16.50/Hr.

Pay Max

USD $21.00/Hr.

Our Company

PharMerica

Overview

Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression!

Schedule:

40 hrs week 9am-6pm weekend rotation

We offer:

DailyPay

Flexible schedulesCompetitive payShift differentialHealth, dental, vision and life insurance benefitsCompany paid STD and LTDTuition AssistanceEmployee Discount Program401kPaid time offTuition reimbursementNon-retail/Closed-door environment

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

Responsibilities

Our Customer Service Pharmacy Technician coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.

This person will:

Answer and submit inquiries regarding patient information and medication therapies
Take requests for refill orders, out on pass, patient discharge orders, and special delivery requests
Assist the pharmacist with facility and physician office communications
Obtain patient information for our database by calling patient care representatives and physician offices
Utilize judgement in knowing when to escalate issues to the management level
Utilize various programs such as Outlook, Excel and Microsoft Word
Complete assigned projects upon request in a timely manner
Perform other tasks as assigned

Qualifications

High school diploma or equivalent is required
One year of previous experience with direct client communication - customer service
Prior healthcare/pharmacy experience preferred
Strong computer and data entry skills
Must have good oral communication skills, attention to detail, and problem solving skills
Pharmacy Technician Certification preferred

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visit www.pharmerica.com. Follow us on Facebook, LinkedIn, and X.

Salary Range

USD $16.50 - $21.00 / Hour