Description

Position at The Pasha Group

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Job Summary
The EDI Support Coordinator provides Electronic Data Interchange (EDI) support, Tier 1 exception management, and associated reporting to operations teams.

Primary Objectives

Promptly identify, troubleshoot, and resolve or escalate exceptions.
Execute reporting and other tasks properly and within required timeframes.
Communicate effectively to resolve and prevent errors and to improve processes.

Duties and Responsibilities

Effectively use various reporting tools and applications to manage EDI processes, including pre and post translator exceptions.
Monitor inbound and outbound EDI transactions made to multiple databases and systems, troubleshooting and resolving issues in a timely manner.
Identify, analyze, and resolve or communicate exception errors to the appropriate trading or internal partners.
Coordinate with external trading partners on EDI related issues to include requests for files, analysis of files, and other (non-development) EDI matters.
Research, document, and resolve or escalate EDI errors and system issues using standard operating procedures. Monitor, analyze, and escalate issues appropriately.
Support the creation and maintenance of reporting, tracking, and other processes related to EDI monitoring and support.
Support periodic metrics reporting and operational reviews.
Translate technical language to business terms to facilitate effective cross-functional communication.
Perform system testing as needed.
Update schedule, logs, and tasks daily.
Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High school diploma or equivalent (HSED) required
Associate degree in Computer Information Systems, Business, or related college coursework preferred

Work Experience

2+ years' experience in a technical or EDI support or related position or equivalent combination of education and experience required
Experience with scripting, database, applications, and desktop tools preferred
Experience within the transportation shipping, importing/exporting, or related industry preferred

Required Knowledge, Skills and Abilities

Knowledge of EDI Standards, including proprietary files and communications protocols.
Proven ability to work in a fast paced environment, prioritize deliverables, and interact effectively with cross-functional teams.
Excellent quantitative and analytical thinking skills.
Excellent verbal and written communication skills.
Ability to set priorities and complete assignments within established timeframes.
Ability to understand, interpret, and apply policies, procedures, and regulations.
Excellent collaboration skills with the ability to develop effective professional relationships.
Ability to identify problems, evaluate alternatives, and recommend solutions.
Demonstrated proficiency with Microsoft Office products at the following levels: ? PowerPoint, Visio, Word, Outlook: Basic level of skill ? Excel: Intermediate level of skill

Preferred Knowledge, Skills and Abilities

Proficiency with Microsoft EDI translation tools preferred.
Knowledge of financial system EDI requirements preferred.

Competencies

Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
Walk/travel within office environment, crouch/bend to access floor-level storage - Often
Use hands/fingers to operate office equipment, type/complete data input, write - Often
Reach with hands, arms; lift, move and manipulate objects weighing up to 20 lbs - Regularly
Sight sufficient to read instructions, documents, and screen-based information - Often
Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

Corporate office environment

Travel
Occasional Must be able to travel independently to U.S. locations including Hawaii.

Screening Requirements
Background Checks

Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The salary range listed is based on the geographic zone associated with this role: Reno, NV. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.

Zone 3: Starting rate $19.00 up to $24.00 for highly qualified candidates

The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories

The Pasha Group

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EDI Support Coordinator