Responsibilities
H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As an H-E-B Store Leader, you'll be responsible for the total merchandising operation of the Store, including Customer and Partner relations, as well as its financial performance. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a:HEART FOR PEOPLE... the commitment to make your Customers and Partners feel appreciated, respected, and needed?HEAD FOR BUSINESS... a desire to Lead in a fast-paced, hands-on environment?PASSION FOR RESULTS... the know-how to surpass sales goals while putting People first?We are looking for:- a bachelor's degree- extensive operational experience- leadership and execution management skills
- H-E-B School of Retail Leadership (SORL) Program to be completed upon hire, which develops individuals to become Store Operation LeadersWhat is the work?Management / Leadership:- Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters- Ensures appropriate inventory levels- Manages / controls shrink to meet or exceed Corporate strategy goals- Ensures compliance with all Federal, State, and H-E-B regulations and standards for product freshness, food safety, refrigeration, and sanitation- Delegates work to appropriate Partners based on complexity of tasks and skills, interests, and individual capabilities- Monitors progress on assigned tasks and follows up on the completion of assignments and end results- Accountable for department labor and production schedules; communicates schedules to Department Managers- Fosters a sense of teamwork among Partners to ensure a focus towards common goals - Coaches and delivers real time feedback that develops Partners and drives them towards achieving business results - Helps manage performance and development of School of Retail Management (SORM), School of Retail Leadership (SORL), and Intern Program Partners relating to in-store merchandising issues- Owns personal development through pursuing ongoing leadership and product knowledge trainingSales:- Accountable for merchandising strategy that optimizes financial performance and is aligned with corporate strategy as well as customer trends, demographics, and segments- Ensures execution / tailoring of Corporate merchandising plans to achieve profitability goals- Accountable for profitability expectations and results; ensures they are communicated to Store Partners- Participates on the Store Leadership Team to ensure coordination, integration, and alignment of total store plans- Tracks and monitors local competition to ensure we sustain our Every Day Low Price strategyWhat is your background?- Bachelor's degree (or proven track record w/ several years of management experience)- Extensive operational experience- Food Safety certificationDo you have what it takes to be a fit as an H-E-B Store Leader?- Knowledge of government regulations- Knowledge of product presentation, cross-merchandising, and product / profit mix- Knowledge of marketing to customer trends, demographics, segments, etc.- Knowledge of logistics, warehouse, and procurement processes- Comprehensive understanding of marketing concepts (e.g., markdowns, seasonal, exit strategies, display locations, etc.)- Proficiency in MS Office (Word, Excel), and H-E-B systems- Advanced interpersonal, listening, and verbal / written communication skills- Advanced customer service skills- Strong analytical skills- Execution management skills- Proven leadership ability; change leader- Ability to manage multiple priorities and shift focus between projects and tasks- Ability to handle stressful situations; highly adaptable- Ability to set performance expectations and measurement criteria- Passion for selling and service; understanding of product integrityCan you...- Function in a fast-paced retail environment, which requires detailed work and precision- Be exposed to moderate noise level in the work environment- Lift and carry 40 - 60 pounds on a regular basis- Stand, walk, bend, reach, kneel, squat, reach overheard and side-to-side throughout shift- Work with customers, being attentive to their needs, yet maintaining composure in high stress situations- Work extended hours and varying work schedules as dictated by the business
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