OverviewWith over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. The Global Delivery organization within Global Customer Success (GCS) and CE&S, supports the customers' journey with Microsoft to the Cloud, by providing flexible efficient delivery and repeatable processes. CSA FTE and Partner teams form a centralized delivery engine that operates cross border and cross customer segment bringing the right resources to the customer at the right time. We are seeking a skilled and experienced Cloud Solution Architect for Microsoft Teams with expertise in Microsoft Teams Admin & Governance, as well as applications related to Teams as a platform to join our Global Delivery Team within Global Customer Success. There should be a strong focus on different governance strategies and best practices for leveraging and consuming Teams as the unified collaboration/communications tool. The successful candidate will be adept at working within Teams and M365 Admin Center. This role involves assisting customers with design and architectural decisions to create tailored Teams Apps solutions, which could include first party Microsoft apps, third-party apps, and/or custom solutions. Troubleshooting any issues in existing/new applications, developing governance strategies and controls tailored to the specific needs of each organization would be a requirementThis role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesCustomer CentricityAdvocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions'' capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes.Assesses and transfers knowledge to close customer skill gaps. Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately. Business ImpactLeverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities).Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers'' requirements.Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Supports the customer/partner throughout implementation to achieve value outcomes and Microsoft''s Customer Promise. TechnicalProactively develops technical and professional learning and development plan in alignment with and support from their manager.Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite).Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps.OtherEmbody our culture and values.