Responsibilities
H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Service Manager, you'll lead / ensure successful operation of the Central Checkout Department. You'll create a team environment where Partners are trained and developed to ensure Customers receive consistently superior Customer Service. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... commitment to work hard to make sure your Customers and Partners come first?HEAD FOR BUSINESS... skills to train your team to provide first-class customer service?PASSION FOR RESULTS... ability to handle stressful situations in a fast-paced, multi-tasking environment?We are looking for:- experience in retail management; leadership experience- advanced customer service and interpersonal skillsWhat is the work?Management / Training: - Spends the majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engaging in resolving Partner-related matters- Manages a large staff, including interviewing, hiring, training and development, delivering on-time performance appraisals, providing feedback, scheduling, counseling, and terminating- Assists overall Central Checkout Department operations; serves in a manager capacity during the Store Director's (SD) / Assistant Store Director's (ASD) absence- Provides work direction, training, and feedback to Department Partners; ensures all Department standards are met- Manages individual Partner productivity- Conveys appropriate sense of urgency in dealing with Partner and Customer issues- Coaches / trains / develops Partners- Manages Partner morale and retention- Writes / administers effective documentation- Manages Central Checkout activity; administers Department standards and guidelines in a fair, consistent manner- Researches / analyzes potential or existing process breakdowns and works with necessary Partners to identify and solve problems- Trains School of Retail Management (SORM) / School of Retail Leadership (SORL) trainees- Builds relationships with Customers and builds customer service through Partners- Performs duties of Hourly Manager- Periodically performs duties of all Service PartnersSales:- Achieves sales goals; prepares projections / forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners (labor, wrap, cash control)- Promotes Corporate and Store events through powerful planning, merchandising, and taking advantage of trafficFood Safety / Sanitation:- Ensures compliance with government / company regulations and standards for product freshness, safety, refrigeration, and sanitation- Maintains safety / sanitation of equipment and Department- Maintains sanitation standards throughout the work areaWhat is your background?- School of Retail Management (SORM) or equivalent- 1+ years of experience in retail management- Leadership experience in a complex environment, with multiple direct reports- SRS Certification- Food Safety certification- Completion of required Department training and forklift / power jack trainingDo you have what it takes to be a fit as an H-E-B Service Manager?- Proficiency in MS Office software (Word, Excel) and H-E-B systems- Advanced customer service, interpersonal, and communication skills- Strong analytical skills- Strong problem-solving skills- Organization and planning skills- Ability to handle stressful situations- Ability to manage multiple priorities and shift focus between projects / tasks; attention to detail- Ability to delegate, organize, and plan effectively- Ability to maintain an efficient operation, troubleshoot, and report any malfunctions of equipment- Ability to supervise, train, motivate, and cross-train staffCan you...- Function in a fast-paced retail environment while performing detailed and precise work (required)- Lift and carry 40 - 60 lbs on a regular basis (required)- Stand, walk, bend, reach, kneel, squat, and reach overhead and side to side throughout shift (required)- Safely maneuver high, precarious places (required)- Be exposed to moderate noise levels in the work environment (required)- Work with customers, stay attentive to their needs, yet maintain composure in high-stress situations (required)- Work extended hours and varying work schedule as dictated by the business (required)09-2018
