Responsibilities
H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Floral Manager, you'll lead the Store's BLOOMS team to provide superior customer service, while maintaining the department on a daily basis.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure your Customers and Partners come first?HEAD FOR BUSINESS... the know-how to combine first-class customer service and merchandising / selling?PASSION FOR RESULTS... ability to handle stressful situations in a fast-paced environment while handling multiple concurrent tasks?We are looking for:- leadership experience- drive for financial resultsWhat is the work?Management:- Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters- Designs floral arrangements; regularly performs Representative and Specialist duties- Plans / coordinates / communicates the Corporate merchandising and marketing plan to the Store plan- Develops / trains future leaders in the School of Retail Management (SORM)- Prepares work schedules, orders product, controls inventory, monitors department budget / payrollSales / Analytics:- Orders product to maintain inventory; ensures availability of seasonal items- Promotes Floral events to maximize sales and profit- Exhibits passion for product and customer service; drives customer engagement for department- Achieves gross profit budget by preparing projections / forecasts, controlling inventory, managing / reducing costs, and ensuring the accuracy of invoicesWhat is your background?- Minimum age 18 (mandatory)- Completion of H-E-B School of Retail Management (SORM) - to be completed as part of training upon hire- 1+ years of experience in department / training or equivalent- Experience or interest in creating floral arrangements- Experience in leadership / management- Food Safety / SRS certification- Floral OJTDo you have what it takes to be a fit as an H-E-B Floral (BLOOMS) Manager?- Knowledge of floral products and tools including types of floral products and their characteristics- Knowledge of floral availability including peak times, seasonal / logistical components of availability- Understanding of the relationship between availability to price / cost- Interpersonal and verbal / written communication skills- Computer skills, including MS Office (Word, Excel), and H-E-B systems- Ability to build, motivate, and maintain staff- Ability to manage multiple priorities and shift focus between tasksCan you...- Function in a fast-paced, retail environment- Continuously stand, walk, bend, reach, kneel, squat, reach overhead, and side to side throughout shift- Regularly work in cooler environment and in wet conditions- Occasionally lift and carry 40-50 pounds- Work extended hours and / or rotating schedules
