Responsibilities
H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Deli Manager, you are responsible for oversight of the Food Services Department, to include product knowledge, planning, organization, absolutely safe food, and controlling all areas to maximize financial goals and profitability, all while getting to know our Customers, and treating them to excellent service.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a:HEART FOR PEOPLE... commitment to work hard to make sure your Customers and Partners come first?HEAD FOR BUSINESS... the know-how to combine first-class customer service and merchandising / selling? PASSION FOR RESULTS... ability to meet sales goals in a fast-paced environment, while handling multiple concurrent tasks?We are looking for:- experience leading people, ordering, inventory maintenance, and shrink control- communication and organization skills- ability to supervise and train a high-volume production teamWhat is the work?Management:- Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters- Oversees the department; provides a safe work environment; provides training, development, and performance appraisals; provides customer service; ordering, display rotation, controlling shrink, product quality, sanitation, inventory control, work scheduling; receiving, pricing, stocking, and signing of merchandise; and financial results- Responsible for overall direction, coordination, and evaluation of the department- Manages Partner morale and retention- Monitors department budget and payroll including product, labor, and expenses- Orders product to maintain inventory- May perform all duties of a representative or specialist as neededSales / Analytics:- Develops / leads a retail sales team to provide customer service at the highest level in all areas- Effectively promotes services / products to maximize sales- Executes merchandising programs- Promotes marketing and Store events through powerful planning, merchandising and taking advantage of traffic- Achieves sales goals; prepares projections / forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners- Achieves gross profit budget by preparing projections / forecasts, controlling inventory, managing and reducing food costs, ensuring the accuracy of invoices, managing the conversion process for perishable shrink, reducing supply usage, and managing shrink- Ensures highest level of quality and presentation in products and services- Ensures availability of seasonal items- Builds relationships with customers and builds customer service through PartnersFood Safety / Sanitation:- Ensures compliance with government / H-E-B regulations and standards for product freshness, safety, refrigeration, and sanitation- Maintains safety / sanitation of equipment and department; maintains sanitation standards throughout the work areaWhat is your background?- 1+ years of experience- Leadership experience in a complex environment with multiple direct reports- Experience in ordering, inventory maintenance, and shrink controlDo you have what it takes to be a fit as an H-E-B Deli Department Manager?- Thorough understanding of retail accounting- Proficiency on H-E-B systems (XPTR, IMS, CICS2)- Advanced verbal / written communication and organization skills- Ability to oversee a high-volume production team- Ability to demonstrate personal initiative and exceptional customer service- Ability to delegate, organize, and plan effectively- Ability to maintain an efficient operation, troubleshoot, and report any equipment malfunctions- Ability to supervise, train, and cross-train staffCan you...- Function in a fast-paced retail environment- Lift / carry 80 - 90 lbs on a regular basis up to 500 feet in distance - Stand, walk, bend, reach, kneel, squat, and reach overhead and side to side throughout shift- Possess hand / finger dexterity- Safely maneuver around moving mechanical parts and equipment with risk of electrical shock- Work in a cooler environment on a regular basis, and in an extreme cold environment on an occasional basis- Work a flexible schedule, including opening, closing, and weekend shifts- The noise level is usually moderate (rare exposure to extreme noise)
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