At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results.
We are able to sustain this through our linking values of expertise, collaboration, integrity, passion, and loyalty. These values support our core purpose; to build great relationships, one project at a time!
We have a current opening for an IT Professional at our Dallas, TX office.
The IT Professional will aid in providing internal and field support; including all electronic devices, installation of software, hardware, configuring wireless networks, and supporting computer as well as remote infrastructure support.
Success in the position is achieved through the following duties & responsibilities:
Optimize End Users Experience
- Support end users’ via the helpdesk ticketing platform
- Meeting SLA metrics, reporting recommended process improvements, and updating knowledge base articles
- Deploy new hardware and software to employees based on their Titles
- Assist with onboarding of new users to train on IT Security and Policies
- Manage users and equipment in Active Directory, Office365, and other third-party applications via scripts, audits, and/or 3rd party tools
- Regional and remote office infrastructure support
Keeping line of business applications running efficiently
- Identifying, completing, and leading internal IT projects that could improve efficiency and security
- Cross train with IT Management to be backup resource
- Keep back-end servers up to date with latest patches, operating systems, and applications
- Audit systems to verify end users only have access to resources they need
- Keep up to date documentation on architecture, servers, and processes in a knowledgebase
IT Compliance
- Audit systems to verify end users only have access to resources they need
- Keep up to date documentation on architecture, servers, and processes in a knowledgebase
- High School Diploma/GED/Equivalent, degree in IT or related field a plus
- Certification or ability to acquire, A+ and/or Network+ cert or similar, a plus
- 4+ Years supporting a help desk or related technical support experience
- Must be able to lift 50+ pounds, can be on repetitive basis
- Proficient with latest version of Windows and Microsoft Office Suite
- Active Directory, Windows Servers 2012/2016/2022 and Office365 experience
- iOS devices, MDT, and FreshService experience a plus
- Ability to manage multiple priorities, maintain strong communications sills, and sustain high levels of confidentiality
Salary Range
We offer competitive wages plus benefits and 401(k).
Royal is proud to be an equal opportunity workplace. Individuals seeking employment at Royal are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws.
We utilize E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. E-Verify Link: http://www.uscis.gov/e-verify/employees
Applicants must be authorized to work in the United States. Royal Electric is unable to sponsor or take over sponsorship of employment Visa at this time.
We promote a drug free workplace.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
