Job Description
Time Type:
Full time
Role Details:
Starting Pay: $18 / HR
Job Location: 6200 Burleson Road, Austin, TX 78744
Job Summary:
The Stihl Service Tech will assist customers with purchasing, servicing, training, and repairing Stihl-related products. In addition, the Stihl Service Tech will participate in all aspects of floor sales.
Supervisory Responsibilities:
Duties/Responsibilities:
- Greets and interacts with customers.
- Provides service, maintenance, and repairs for all Stihl-related products, as authorized by the vendor, in a timely manner to ensure customer satisfaction.
- Determines part(s) needed, estimates labor, and determines if repairs are covered under product warranty.
- Provides regular updates to customers on issues regarding warranty coverage, service/repair delays, or availability of parts.
- Maintains a safe, secure, clean, and well-organized work environment including service area and all other associated areas per vendor and company guidelines.
- Provides training for store personnel to ensure customers are provided with product technical knowledge, and pre-delivery inspections (PDI) take place for all Stihl products sold at the location per vendor requirements.
- Consults with customers to understand needs and preferences related to available merchandise.
- Explains available merchandise, selecting and suggesting options suitable for the customer’s needs.
- Emphasizes product features, and warranty information, quotes prices and credit terms, and prepares sales orders.
- Retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required.
- Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database.
- Assists customers in resolving complaints, including escalating them to management when appropriate.
- Investigates and resolves customer problems with products or services.
- Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
- Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
- Processes returns and exchanges according to store policy.
- Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent customer service skills.
- Good verbal communication skills.
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- The ability to read and interpret assembly blueprints or specifications manuals and plan assembly or building operations.
- The ability to operate available equipment, such as cash registers, calculators, or scanners.
- Basic mathematical skills, as needed to make change and give refunds.
- Basic and intermediate knowledge of building products.
- Knowledgeable about the company’s products and services, as well as customer-related policies.
Education and Experience:
- A high school diploma or equivalent is preferred.
- Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.
Physical Requirements:
- Prolonged periods of standing and working on the computer or related equipment.
- The ability to quickly move hands, fingers, grasp, or manipulate objects in order to operate and/or repair equipment.
- Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 80 pounds.
- May need to work overtime, nights, weekends, and holidays.
- The ability to perform repetitive movements over long periods.
McCoy’s is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at (866) 896-0884. EOE, AAP, D, F, VA
