Regional Operations Manager
Change slows for no one. We all get a choice to either step out of the way and let uncertainty and opportunity go whizzing by or get out in front of it. At Street Smart, we team up with others bent on turning corners instead of cutting them. We are a team of technical and operational experts who relentlessly and intelligently merge on-demand safety equipment with the latest new-era technologies. We design, configure, deliver, and support traffic safety equipment solutions and pioneering technology integrations for road repair, construction projects large and small, security and events across North America.
Street Smart continues growing at an accelerated pace due to the Street Smart Way of doing business and expanding into growing markets. We believe in treating our customers and team members as stakeholders in the business instead of a means to an end. Due to our continued growth, we are seeking a motivated and growth-oriented person to join our team as the Regional Operations Manager (ROM) for the Leander, Texas shop. This position is an exempt, full-time role with flexible hours, and reports to the Regional Operations Director. Occasional overnight and out-state travel is required.
The Regional Operations Manager is responsible for overseeing the operations and performance of Leander, Texas shop. This role ensures operational efficiency, consistency in execution, and the achievement of performance goals in line with company standards and objectives. The Regional Operations Manager will lead, mentor, and support Service Technician, ensuring the seamless integration of company policies, operational procedures, and customer service excellence. A key focus is on driving productivity, maintaining high service standards, and implementing strategies for continuous improvement.
Some of the key responsibilities include:
General Management
- Coordinate equipment repairs and maintenance onsite and offsite
- Responsible for successful team member onboarding and training
- Identify opportunities to enhance operations and processes in order to exceed assigned budgets
- Manage and review monthly operations budget
- Perform all regional operations administrative duties, including employee relations tasks in partnership with Human Resources and other employee management/ oversight duties
- Strategic planning in the region to ensure that personal and operational goals are met
- Ensure location safety goals are met
Equipment & Customer Service Management
- Responsible for managing all activities related to the rental and sale of equipment, including ensuring equipment availability, functionality, deployments, customer satisfaction, repairs, etc.
- Manage the repair and preventative maintenance schedules for all equipment entering or exiting the facility or surrounding areas
- Ensure quality control for all equipment leaving facility
- Schedule service and preventative maintenance work for any internal (non-rental) assets
- Manage inventory and conduct bi-weekly audits
- Assist in oversight and management of the Intelligent Work Zone services provided on the regional level
- Management of Smart Work Zones in the region
- Monitor and respond to issues with regard to all customer-impacting activities
- Provide a high level of customer service and satisfaction for all regional operations
- Assist in the management of customer relationships alongside the Regional Sales Manager
- Repair and deploy equipment, which at times could be performed on the side of the road with live traffic
Facility & CRM Management
- Coordinate and manage all facility maintenance and upkeep
- Manage relationships with facility landlords and other facility service providers
- Manage utilities and all other facility needs
- Manage opportunities and contracts within CRM on a daily basis to ensure they are reflective of ongoing operations
- Manage all information with regard to equipment repairs, asset preventive maintenance, facility maintenance within the company CRM system
- The ability to fulfill required regional travel to current and potential clients
This could be a great fit for you if you possess:
- Project management experience
- Strong mechanical aptitude, including a basic understanding of shop tools and equipment
- Excellent communication & organizational skills, a positive attitude, including the ability to manage others and lead in a collaborative style
Required Qualifications
- Education: High school diploma or equivalent
- Experience: 2-3 years of management experience
- Valid driver's license and ability to qualify for a DOT medical card to drive a ton pickup truck while towing a trailer (considered a Commercial Motor Vehicle)
- Computer skills and proficiency, especially with Microsoft Office, Google and Salesforce products.
Preferred Qualifications
- Education: Bachelor's degree is preferred
Physical and Mental Demands
The ROM is predominantly an office-based role, but may at times require assisting with the transportation, setup and deployment of Security Camera Trailers and other equipment. The primary physical and mental demands include:
- Remains in a stationary position (sitting or standing) 50% of the time.
- Constantly operates a computer and other office equipment, such as a scanner, copy machine and printer.
- Communicates with others in their area of expertise, both internally and externally. Exchanges accurate information in these situations.
- Frequently moves equipment and supplies weighing up to 30 pounds typically, but at times up to 50 lbs.
- Occasionally, the individual in this position will need to stand, reach, bend, stoop, and kneel.
- Specific vision abilities required by this job include normal vision.
- The office environment will have normal lighting and climate control tolerances.
- Additionally, the office setting will have moderate noise exposure, i.e. business office with computers, printers, and light traffic.
- Travel conditions may involve being in an aircraft or automobile for extended periods of time.
- Work is performed mostly in a home office at a minimum of 40 hours a week.
We go beyond Point A to Point B service and do the hard yards for our customers. But more importantly, we do it right for the people we work with. In addition to a 100% company paid medical and dental plan for individuals, we have worked hard to reduce premiums for couples and families.
In addition to working with an industry-leading team, a few of the benefits to working at Street Smart include:
- Career advancement opportunities
- Company incentive plan with quarterly payouts based on individual and company performance
- Health benefits, with eligibility on the 1st of the month following your date of hire:
- 3 medical plans to choose from, including two high deductible health plans (HDHPs) and one PPO plan
- Health Savings Accounts (when enrolled in a HDHP), with Street Smart contributing $1000-$2000 depending on your plan
- Dental and vision plans with low employee premiums.
- Health and Dependent Flexible Spending Accounts
- 100% company paid Short Term and Long Term Disability Insurance
- 100% company paid life insurance at 1.5x your base salary
- 401(k) retirement savings plan, with eligibility on the 1st of the month following your 30th day of employment. Street Start matches 100% of the first 3% employees contribute and 50% of the next 2% of contributions.
- 11 paid holidays
- 3 weeks of PTO to start (year one is pro-rated based on start date)
- Informal dress code
- Company-provided cell phone
- Tuition reimbursement
What We Value:
Lead from the Front - We never settle for 'good enough.' We continually push ourselves to be better. We rethink, adapt, and innovate solutions at speed - and on the move.
Grind the Hard Yards - We've built a reputation for doing what it takes to deliver success for our customers. We do the hard yards to understand their challenges so we can spot opportunities and provide solutions that make it easier to unleash the potential of their business.
Do it Right - We care about our work, the people we work for, and the people we work with. We take pride in the job and celebrate our successes together. We don't cut corners because what we do saves lives.
Since 1999, Street Smart has been at the forefront of smarter, safer work zones and security innovation. Today, we design, configure, deliver, and support traffic safety equipment solutions and pioneering technology integrations for road repair, construction projects large and small, and events across North America.
If your ambitions drive you to turn corners and deliver success for customers, please reach out to apply.
Street Smart Rental, LLC is an equal employment opportunity employer. Street Smart Rental, LLC's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. Street Smart Rental, LLC also prohibits harassment of applicants or employees based on any of these protected categories.
