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Global Security Operations Center (GSOC) Operator

Allied Universal • Full-time • Plano, Texas, United States • 3d ago

US-TX-Plano

Category (Portal Searching)

Security Officer Level

Workdays Available

Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday

Shifts Available

Evening, Overnight

Business Unit

AUS

Overview

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

$17.51 / HOURLY

Allied Universal is hiring a Global Security Operations Center (GSOC) Operator. The GSOC Operator is responsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact Open Text operations, facilities, and employees. The GSOC Operator is responsible for monitoring multiple security network systems to coordinate responses to all safety and security incidents. In addition to monitoring security systems, the GSOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events, and guide and assist business clients during emergency and non-emergency events.

RESPONSIBILITIES:

Primary Responsibilities:

Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spacesAccess Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policyCCTV System: Operators manage the companies CCTV system and process video footage requestProvide access management to all company facilitiesConduct alarm monitoring for Open Text facilitiesManage all video footage requests in accordance with company policyManage all access report requests in accordance with company policyNotify the appropriate personnel in an emergencyNotify, direct, and assist emergency personnel in the event of an emergencyLiaison between clients, other departments, and company leadership during an emergencyDirecting visitors to the appropriate areasMonitor and control removal of company and personal propertyReport all building utility/ service issues as observed and instructed to facilitiesManage the day-to-day requirements for the Companies Anti-tailgating programEvaluate and recommend improved procedural safety/security protocols or processesDisplay exceptional customer service and communication skillsRespond to incidents and critical situations in a calm, problem solving mannerConduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client siteWork flexible schedules, including some nights

QUALIFICATIONS:

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Work experience must include of the following:
- Demonstrated analytic and critical thinking skills and ability to expertly prepare reports
- Ability to use logic and reasoning to reach conclusions and approaches to problems
- Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
- Possession of highly proficient computer skills including Microsoft Office applications
- Ability to communicate effectively with IT and Security Systems professionals
- Demonstrated ability to operate radio, telephone equipment and/or console monitors
- Flexibility to work various shifts and willingness to assist the team when needed
- Ability to adapt to a dynamic environment and work under pressure
Comfortable in an environment where there is an expectation for constant learning
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Problem solving skills
Compile, sort, and interpret data
Identify critical issues quickly and accurately
Encourage effective teamwork
Mediate conflict with tact, diplomacy
Handle crisis situations at the client site, calmly and efficiently

PREFERRED QUALIFICATIONS:

College degree, or actively enrolled in college, with a focus on Criminal Justice or other protective service-related field of study

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Seven holidays annually paid at time and a half, if worked
40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

C24060801

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2024-1319641