Senior Director, Service Delivery

Dell Technologies customers rely on our products and services to drive progress, so we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Senior Director on our Service Delivery Team in Remote, Texas.

What you’ll achieve

As a Senior Director in Service Delivery, you’ll lead and manage a large organization providing a broad range of IT services to one of Dell’s largest and most important customers and meet financial commitments. You’ll build in-depth knowledge of the client’s priorities, challenges and initiatives and become a trusted advisor as well as identify potential sales opportunities and help coordinate efforts with Sales and Global Services Subject Matter Experts (SMEs) to pursue opportunities. You’ll also maintain awareness of all service matters and manage the customer during high priority escalations as well as develop strategic account growth plan with Sales and Global Services SMEs.

You will:

Set the vision and strategy that inspires our team and encourages our customer to adopt Dell solutions as well as drive cultural alignment between our team and our customer
Maintain ownership of and accountability for financial results as well as operational excellence to encourage growth of services and product revenue globally, while driving continuous improvement
Understand the market, customers and competitors and contribute to Dell’s transformational offers that differentiate us with this customer and in the industry
Understand service offerings to aid in formulating and articulating new business opportunities to support the customer’s strategic direction and corporate growth; a very high level of engagement will be expected to support sales pursuits
Lead in a cross functional model supporting sales (Dell Technologies Select/DTS), corporate product teams (Dell/EMC/VMWare), support organizations and numerous partner teams

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

Typically requires 18+ years of related experience in a professional role with a Bachelor’s degree; or 15+ years and a Master’s degree; or 12+ years and a PhD; or equivalent experience
Typically requires 10+ years diversified leadership, planning, communication, organization and people motivation skill (or equivalent experience)
Significant experience managing a large Profit & Loss Statement as well as managing End Customer relationships
Demonstrated operational excellence in delivery of significant programs/projects
Ability to drive continuous improvement – Finance/Relationships/Operations as well as to embrace and thrive in significantly challenging situations

Desirable Requirements:

Master’s degree or higher and/or Managed Services experience
Experience managing a large organization (100+ Full Time Employees)

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $209,950 - $271,700.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

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Senior Director, Service Delivery