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Clear Channel Outdoor

Job Summary:

Clear Channel Outdoor (CCO) Technology is seeking a User Support Advisor (Onsite - San Antonio Corporate Office) to join our End User Success team.

To better serve our customers, we're creating a culture that promotes employee empowerment, collaborative innovation, and technical prowess. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

This is a primarily onsite role based at our San Antonio corporate office, with a minimum requirement of 4 days per week in the office. The selected candidate will serve as the primary onsite technology support contact for the San Antonio location and should be comfortable working in a face-to-face, user-focused support environment.es at tier 1 and 2 levels

Job Responsibilities

Acknowledge and resolve end user calls, tickets, emails, and chats professionally and within defined SLAs.
Assist with the installation, configuration, and usability of computers, peripherals, software and other devices.
Support ITSM best practices of Clear Channel Outdoors.
Update or create documentation to record changes in processes, procedures, configuration items, and other documents as needed/requested.
Support projects including but not limited to automation, desk and office moves, hardware and software testing, and process improvement.
Be a customer advocate and have a passion for solving user problems.
Occasional on-call support may be required.

Job qualifications and experience

Degree in Computer Science or Information Systems or equivalent combination of education, training,experience, or military experience.
Minimum of three (3) years experience working with Windows, Mac, and Android hardware (laptops, mobile devices, tablets) and operating systems required.
Minimum of three (3) years experience with installing and troubleshooting hardware, software, peripherals, and A/V equipment required.
Basic understanding of networking, cloud technologies, O365/M365 required.
Experience with ITSM ticketing systems (ServiceNow, or similar Enterprise Service Desk application) required. - Windows 11 required
Must have strong verbal and written communication skills.
Ability to multi-task in sometimes challenging and high-pressure environment.
Ability to solve problems quickly with strong attention to detail, and a "first contact resolution" mindset.
Ability to build trust with users by performing technical support and coaching users for long-term success.
Experience with device management software (SCCM, Intune, Autopilot) administration and implementation preferred.
Microsoft Certified System Administrator (MCSA)
Apple Certified Mac Technician (ACMT) a plus.
Microsoft Certified System Engineer (MCSE) a plus.
CompTia A+ a plus.
Network+ a plus.
ITIL Certification a plus.

Skills

Understanding of the technical and non-technical elements of end-user support
Understanding of the terminology and methods used in IT service management
Organizational and time management skills
Strong written and verbal communications skills including delivering effective presentations
Able to put the "customer first"
Able to multi-task and stay calm under pressure
Able to identify cause of issues and to work quickly to resolve them

Competencies

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Physical Demands

Occasional business travel, less than 10%
Ability to lift 50lbs without issue

Location

San Antonio, TX: 4830 North Loop 1604 West, Suite 111, 78249

Position Type

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Clickhere to learn about E-Verify.

Current employees and contingent workers click here to apply and search by the Job Posting Title.

Clear Channel Outdoor

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End User Support Advisor