TitleLinux - Atlassian System Administrator EOE StatementAnakim Consulting is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regards to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Description

Linux-Atlassian System Administrator

Houston, TX 77058

Location: Flexible to other locations; must be within 50 miles of NASA site

Job Description:

Anakim Consulting Inc. has an opening for a senior level Linux System Administrator with Atlassian (Jira and Confluence) expertise to support IT Service Management (ITSM) practices for a federal government environment. Qualified candidates will have deep experience working with Atlassian Software Suite, including Jira Service Management. This position requires a strong understanding of ITiL frameworks and Service Management best practices. Collaborate with cross-functional teams to design, configure, and enhance Jira implementation of ITSM processes to align with organizational goals and industry standards.

Responsibilities include:

Configure Jira Service Management (JSM) to align with the organization's IT service management (ITSM) framework
Configure service desks, request types, SLAs, queues, and automation rules based on organizational requirements
Ensure that JSM configurations adhere to the organization's security, data, and compliance policies
Manage JSM users, roles, groups, and permissions based on the organization's access control and security policies
Configure and maintain customer portals, allowing internal and external users to submit service requests and incidents
Implement and manage integration with Single Sign-On (SSO) or identity management systems for secure access
Design and configure workflows for service requests, incidents, change requests, and problem management based on the organization's business processes and ITIL guidelines and processes
Support system backups and database archive operations
Support media management through internal methods and procedures or through offsite storage and retrieval services
Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation
Configure Service Level Agreements (SLAs) to track service performance, response times, and resolution times in alignment with organizational targets
Create reports and dashboards to monitor SLAs and escalate issues as necessary
Perform regular system maintenance, apply updates, and ensure the JSM environment is running on the latest stable version
Conduct testing of updates and changes in a staging environment before applying them to production to minimize disruptions
Perform and verify regular backups, ensuring that recovery procedures are tested and reliable
Configure and maintain customer portals, allowing users to submit and track service requests
Configure and manage integrations between JSM and other enterprise tools such as Confluence, CI/CD pipelines, and monitoring systems
Create automation rules and processes, as required, that improve efficiency and integrate seamlessly with other systems for incident and service request handling
Create integrations with various cloud environments to support the creation of a CMDB though automation and/or discovery mechanisms
Ensure the JSM environment complies with the organization's security policies, including data encryption, secure access, and audit logging
Monitor the environment for security vulnerabilities and apply necessary patches
Implement and maintain a disaster recovery plan, including regular backups and failover procedures
Provide end-user and administrator training on JSM features, workflows, and best practices
Create and maintain up-to-date documentation covering system configurations, user guides, troubleshooting procedures, and support processes
Manage the installation, configuration, and updates of JSM apps and plugins to extend functionality
Develop and maintain custom scripts and automation to improve system workflows and reporting
Document all customizations and ensure compatibility with future upgrades
Provide guidance to systems administrators, network engineers, and network analysts on support for server hardware, architecture, and configuration
Apply knowledge of concepts, processes, practices and procedures to support technical requirements
Support installation, configuration, and maintenance for operating system workstations and servers (virtual, cloud, web servers)
Perform software installation and upgrades to operating systems and layered software packages
Support installations, upgrades, and maintenance following IT policies
Ensure workstation/server data integrity evaluating, implementing, and managing SW and HW solutions
Ensure data/media recoverability following schedule of system backups and database archive operations
Support media management including offsite storage and retrieval services
Develop and support Standard Operating Procedures (SOPs)
Conduct hardware and software audits for workstations and servers to meet compliance and configuration policies
Develop and maintain comprehensive operating system HW and SW configuration database/library for supporting documentation

Position Requirements

Basic Qualifications:

U.S. citizenship (no dual citizenship)
Ability to obtain security access (Public Trust level)
Bachelor's degree in Information Technology, Computer Science or related discipline
- Equivalent years of related experience may be considered in lieu of a degree
12+ years of related experience including:
- 10+ years of experience in ITSM with a focus on Jira Service Management administration
Demonstrated experience of successful Jira Service Management implementation in an enterprise environment
Proficiency in Jira Service Management including advanced configuration and administration
Familiarity with ITIL frameworks and best practices
Excellent written and verbal communication skills
Strong analytical and problem-solving abilities
Ability to work collaboratively in a team environment
Located within 50 mile radius of a NASA facility to support site work

Preferred Qualifications:

ITIL 3-4 certification
Knowledge of REST APIs, scripting, and automation tools

Full-Time/Part-TimeFull-Time PositionSenior System Administrator About the OrganizationAnakim Consulting is a privately held small company that provides growth opportunities for employees. Come join our team!

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Linux - Atlassian System Administrator