OverviewWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Microsoft aspires to help our customers achieve the digital transformation of their business securely by leveraging the power of Microsoft cloud solutions and services. The Customer Success team will drive change management and adoption activities with key business decision makers and IT decision makers, helping reduce implementation risk, driving usage of existing solutions, be more secure, and identifying opportunities to accelerate the path for customers to realize business value from their investments. We are looking for a Business Program Manager who will provide strong operational management for the Security Unified Success team, responsible for developing and implementing the strategy to deliver the Security Solution Area outcomes via Unified delivery while making our customers more secure. Accountabilities will include driving Security solution area usage and consumption strategy through the Unified Enhanced Solutions and VBD catalog and performance monitoring and management. This role is a key member of the Security Unified Success team in Security Customer Success, reporting to the Unified Success leader. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesOperational Management: Oversee the daily operations of the Unified Success team, including managing the rhythm of business, task triaging, and team administration. Ensure that operational processes are documented and communicated to team members.Coordination across multiple teams to align delivery with customer outcomes and solution area priorities. Coordination across multiple teams - Unified delivery, Product Groups, global business teams, etc. to move technical feedback forward through a complex system. Communications and Reporting - Maintain communications rhythm through multiple avenues - Teams channels, field newsletters, business reviews (content and presentation), as well as 1:1 or 1:many live trainings/updates. Develop programs and initiatives to increase traction for our offerings with the field, aligning messaging to the latest market trends and broader organization initiatives. Drive offering roadmap interlock across teams to ensure effective field enablement and release. Provide thought leadership with the field and the corporate team on how to drive Unified Success capabilities and scale for value-based offerings. Event Coordination:Organize and manage events, including internal reviews, standup meetings, and business reviews. Ensure that events are well-planned and executed, with clearobjectivesand outcomes. Prepare event plans, briefings, and post-event summaries to document key learnings and achievements. OtherEmbody our culture and values
