DescriptionPOSITION SUMMARY
We are searching for an experienced, collaborative and bilingual Human Resources Manager who will support Customer Fulfillment organization, based at our Regional Distribution Center (RDC) in Mesquite, TX. This role will partner with site leaders to develop actions and solutions regarding engagement, retention, talent development/training and recruitment. The HR Manager will also be responsible for driving strategic initiatives aligned with our People Excellence Strategy and enhancing the associate experience by evaluating, planning and implementing programs and practices resulting in a positive impact. Being a collaborative partner, the successful candidate will also provide consultation regarding associate relations, performance and compensation management and policy interpretation. Being bilingual in English/Spanish is a requirement.
CORE FUNCTIONS
- Serve as an HR business partner to various levels of the management teams for the west coast Customer Fulfillment locations.
- Implement and communicate company-wide initiatives and changes.
- Provide counsel on matters of employee and organizational policies and procedures.
- Ensure compliance with all regulatory and legal requirements.
- Partner with leadership teams in developing, implementing, and tracking initiatives across the organization.
- Drive organizational effectiveness and change initiatives to ensure the organization has the right people, right structure, and right processes to drive short and long-term business success.
- Develop and implement plans and programs to enhance employee engagement.
- Partner with the leadership team and employees to improve work relationships, build morale, and increase retention.
- Manage and resolve employee relations issues.
- Provide performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
- Participate in the evaluation and monitoring of training programs to ensure success.
- Evaluate reports, decisions, and results of department initiatives in relation to established goals. Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
- Monitor critical HR KPI's and ensure action to mitigate areas of concern.
- Manage performance of HR team (as the team grows) and drive accountability around goals and developing out HR talent.
QUALIFICATIONS & REQUIREMENTS
Education and Experience
- Bachelor's degree from an accredited university or college is required.
- 5+ years of broad HR experience is required.
- Bilingual in English and Spanish is required.
- 3+ years of experience in a leadership role is required.
Required Licenses
- HRCI/SHRM certification preferred.
Skills, Abilities, and Knowledge
- Solid knowledge of employment laws and regulations governing HR programs.
- Broad knowledge of all HR disciplines with a demonstrated in-depth knowledge in employee relations and talent management.
- Demonstrated ability to build consultative, collaborative relationships with managers and co-workers at all levels.
- Effective verbal, written, and presentation communication skills.
- Demonstrated ability to identify and assess human capital needs and work collaboratively to develop and implement value-added solutions.
- Demonstrated ability to influence and drive culture yielding positive business results.
- Strong change management skills.
Travel
- Occasional travel may be required; up to 10%. Locations include Laredo, TX, Salt Lake City, UT, Springfield, MO among others.
COMPETENCIES
- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Response well to questions; Demonstrates group presentation skills; Participates in meetings.
- Writes clearly and informatively; Edits work for spelling and grammar.
PHYSICAL REQUIREMENTS
- This position is subject to sedentary work; exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time. Walking and standing are required only occasionally.
Physical Activities
- This position is subject to the following physical activities: talking, hearing, and the use of hands, wrists, or fingers in repetitive motions.
Visual Acuity
- The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
Working Conditions
- This position operates in a professional office environment. This role routinely uses standard office equipment.
