ESSENTIAL JOB RESPONSIBILITIES:
- Coordinate referrals, service planning and documentation of services for assigned caseload.
- Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtains pertinent information, and establish program.
- Develops client intake and case plans for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week.
- Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior, group attendance, medication and movement; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
- Refers clients to appropriate programs or other agencies based on clients needs and in accordance with their program plan.
- Completes discharge plans of clients exiting the program, transfers file contents to non-active file.
- Meet all deadlines required by program supervisors and partners.
- Meet all federal and state regulatory guidelines and standards that are applicable to this position.
- Maintain a caseload in accordance with agency policies and procedures contract standards.
- Participate in workshop, seminars, education programs and other activities that promote professional growth and development.
- Maintain a minimum number of weekly contacts with clients.
- Engage and involve client in the casework process.
- Participate in weekly case staffing with case managers.
- Maintain confidentiality in all areas of the service population and program operations.
- Other duties as assigned.
Demonstrate Exceptional customer service, in Everythingyou do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
ESSENTIAL QUALIFICATIONS:
EDUCATION: Required 4-year bachelor's or undergraduate degree from an accredited program/university, preferably in one of the following areas: Social Work, Psychology, Criminal Justice, Sociology or related field of study.
EXPERIENCE: 1+ year related experience and/or training including experience working in disaster case management or crisis intervention. Proficiency in Spanish/English (written and spoken language skills) required. Preferred experience in working in a social or public service environment with case management experience.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.
LICENSES: Driver's License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD